ToBraai Policies & Statements
This statement was last updated on April, 2025
We at ToBraai/NoEsperto are working to make our site www.tobraai.com accessible to people with disabilities.
Accessibility adjustments on this site
Tobraai is committed to providing accessible services in accordance with the Accessible Canada Act. We strive to ensure that our website, ordering process, and customer interactions are inclusive for all individuals.
Our Commitment:
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Provide accessible digital services
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Offer alternative communication methods
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Ensuring equitable service delivery without extra cost
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If you encounter any accessibility barriers, please contact us so we can assist you.
​We are working on and are aware of:
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Used the Accessibility Wizard to find and fix potential accessibility issues
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Set the language of the site
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Set the content order of the site’s pages
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Defined clear heading structures on all of the site’s pages
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Added alternative text to images
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Implemented color combinations that meet the required color contrast
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Reduced the use of motion on the site
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Ensured all videos, audio, and files on the site are accessible
PRIVACY POLICY
Privacy Policy
At Tobraai, we respect your privacy and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and safeguard your data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
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Information We Collect:
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Contact details (name, email, phone number & address)
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Payment information (processed securely)
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Order history and preferences
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How We Use Your Information
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To process orders and payments
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To improve our services and customer experience
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To comply with legal obligations
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Sharing Your Information
We do not sell or share personal data with third parties, except when required by law or necessary for service delivery.
Your Rights
You can request access to, correction of, or deletion of your personal data by contacting us on the form below or via email at help@tobraai.com.
Terms & Conditions, Refund & Shipping Policy
By using Tobraai Catering, you agree to the following terms:
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Orders must be places at least 24-48 hours in advance
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Payment is required upon order confirmations and a 50% deposit is required on orders over $50CAD
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We reserve the right to modify menu items based on availability
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Cancellations must be made at least 24 to 48 hours before an event or delivery.
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Our refund policy follows Canadian consumer protection guidelines:
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Full refunds are available for cancellations made 48 hours before the event or order delivery.
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Partial refunds may be issued for cancellations within 24 hours.
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No refunds for cancellations made less than 24 hours before the event
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If an order is incorrect or unsatisfactory, we will work to resolve the issue promptly
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Tobraai provides delivery services within designated areas. Our shipping policy is based on the Canada Shipping Act:
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Orders are delivered within the agreed timeframe
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Delivery fees vary based on location
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Customer(s) must provide accurate delivery details
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If an order is delayed, we will notify the customer and offer alternatives
Requests, issues, and suggestions
If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:
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Chanel Stynder
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+1 416 878 4151